If need medication refills, please call your pharmacy and have them fax a request form to our office. Please allow up to 48 hours for your request to be approved.
If you are requesting a refill on a controlled substancethat must be handwritten, please call the office at least one business day before you need your prescription and we will have your written prescription ready for pick-up on the following business day, if due.
If you request a refill on the day your prescriptions are due or they must be rushed for any reason:
Please Do NOT WAIT until you are out of medication to contact the office!
Placing your needs first, the physician does their best to prescribe within the coverage limits of your insurance company. Unfortunately, the medical professional may decide that you are in need of a medication that your insurance company does not cover. In this case, the provider will either prescribe an alternative or the staff will complete a prior authorization.
Considering address of patient, insurance, and level of urgency, specialists are selected on a case by case basis for each patient requiring a referral. If you would like to select your own specialist, please inform a member of our staff as soon as you are informed about the necessity of a referral.
After being referred, if you are not satisfied with the referral for any reason, discharged from the provider's practice, or simply request that another referral be completed, then we will complete another referral upon receipt of a $20 administrative fee.
If you are referred to a provider who is unable to accept your insurance then we will complete another referral at no additional fee.
Paperwork & Letters
If you need paperwork to be filled out or a letter written, please give the office 5 business days.
An administrative fee between $20 - $50 will be assessed.
Appointments for paperwork and letters are not considered urgent.
Disclosing Patient Information
We take the privacy of our patients very seriously.
In order for a patient's protected health information to be released, we must have signed, HIPAA compliant authorization on file from the subject patient.
In order for a patient's information to be discussed with any individual who is not the subject patient, we must have an updated and signed medical information release on file.
Though we understand it may be an inconvenience, if the signed release has expired or is not available, medical information will not be discussed or disclosed with anyone who is not the subject patient unless there is a documented power of attorney.
Scheduling regular Check-ups:
These appointments are not considered urgent appointments. Please schedule these appointments at least 3 weeks prior to your requested appointment time.
No-Show and Same-Day Cancellations:
If you do not show up for your appointment or cancel your appointment within 24 hours of your appointment time, you will be assessed a fee of $25. No exceptions.
Please give us a 24-hour notice of your cancellation so that we can accommodate other patients who may need to be seen for urgent issues.
If you No-Show three times in one calendar year, you will be discharged as a patient. You may or may not be granted an opportunity to submit a written appeal, each case is evaluated individually.
If you are running late for your appointment, please call the office. You are permitted a 20-minute grace period. If you are any later than 20 minutes, you will be assessed a
$25 No-show fee even if you are still worked in for an appointment.
Walk-Ins & Urgent Appointments
Please familiarize yourself with the following policies as they have been created to optimize your care.
Please check this page periodically as policies may be updated.
Any time frame referenced below refers to business hours.
Accepted Forms of Payment
Acceptable forms of payment include cash, credit card, and debit card. We do not accept checks.
Suboxone Treatment Program
Dr. Lorrie Richardson-O'Neal, MD is certified to prescribe suboxone and treat opioid dependency.
If you are being discharged as a patient then you will be notified in the form of a letter addressed to the location that we have on file for you.
Please arrive at least 30 minutes prior to your appointment for paperwork and patient intake. You may also download the paperwork (links below) to save time in the office.
Please have your past medical records with you OR know the name, address, phone number, and fax number of your previous physician's office as we MUST obtain your previous medical records
If you prefer to complete a majority of your paperwork electronically, please provide your email address when making your appointment.